PA Induction

An induction is where you learn about your job, like where to find things you will need and what is expected of you. It usually happens when you first start in your new role. See what can be covered in an Induction process and what to expect when starting a new role as a PA.

Training and Support for PAs

Some PA roles require training but every role is different. Sometimes that training must be done, for example to prevent injury if your employer needs help with moving, and in these cases your employer is responsible for ensuring you do it.

Risk Assessments for PAs

Risk Assessments are designed to protect health and safety in the workplace and prevent injury or risk of injury to PAs and the person they provide assistance to.

ID Badges for PAs

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The PA Network Scotland offers ID badges, approved by the Scottish Government, to all registered PAs, in order to provide them with a recognisable form of ID.

The Open Badges Scheme for PAs

Open Badges are free digital certificates that support ongoing learning and evidence of professional development in your role as a PA. PAs can earn Open Badges from the Scottish Social Services Council (SSSC) and many other social service organisations when they complete a course and pass the assessment.

Independent SDS Information and Support Services

Organisations that PAs can go to for additional information, advice and support on a range of issues

Where to go for Employment Information and Support

There are a number of UK wide organisations that provide information and advice on employment matters.

Employment Legal Advice

Sometimes when you think you've been treated unfairly, the good legal advice is important. You should always try to resolve an issue in the workplace if you can, and support networks can help. When this process fails you may need to find employment legal advice.

Advocacy Services

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Advocacy is a way to help people have a stronger voice when talking about their needs so they can have as much control as possible over their own lives. Independent advocates don't work for the council and put your needs first and details on how to find one near you are here.


Mediation is a voluntary process led by an impartial third party to help reach an agreement on a dispute in the workplace.

Trade Union Membership

Trade unions are groups of employees who join together to protect and improve their working conditions. A membership subscription will be payable to join.

Payroll Services in Scotland

Employing a PA brings with it certain legal and financial responsibilities. Therefore, PA employers may use a payroll service to help them, for example, calculate how much tax and National Insurance their PAs should pay.

Where to Look for PA Jobs

Find out more here about where to look PA vacancies.

Job Interview Tips

Hints and Tips on how to prepare for an interview.

Help with Moving from Benefits to Starting Work

How a Job Centre Plus work coach can support you to move from benefits into paid employment when you start work.

Being Employed as a PA by a Family Member

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It is possible for a PA to be employed by a family member to provide care and support to them. However, this is still seen as an 'exceptional circumstance', which means it wouldn't normally happen unless it is for specific reasons.

Your Rights as an Unpaid Carer when Working

Knowing your rights as a carer when you are employed

Support for PAs who are also unpaid carers

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You may be working as a Personal Assistant and also support someone else in your life, unpaid - like a family member or friend. This article explains what support is available to you if you are an unpaid carer.

Dealing with Pension Queries and Difficulties

Information about pensions, automatic enrolment in workplace pensions, and where to go for more information and help.

Jury Service for PA Employers and PAs

Information about what jury service involves and how to apply to be excused from jury service if you are a PA or a PA Employer.


Please note that the information contained in this Handbook is provided for guidance purposes only. Every reasonable effort is made to make the information accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Self Directed Support Scotland or any other contributing party.

The information does not, and is not intended to, amount to legal advice. You are strongly advised to obtain specific, personal and professional advice from a lawyer about employment law matters, or an accountant/ tax specialist about taxation matters, and from HMRC and your insurers. You should not rely solely on the information in this Handbook. Support organisations listed in this Handbook can help you find appropriate sources of advice.