There is Free Support Available for PAs

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Anyone who is a PA, or thinking about becoming one, can access free help, guidance or support. Connecting to a support network can be really helpful at any stage.

Knowing Who Your Employer Is

Make sure that you know who your employer is, whether this is the person you are supporting or their parent or Guardian.

Your Rights and Expectations as a PA

What you can expect from your employer in terms of information, training and support and what your employer can expect from you in terms of your approach and way of supporting them.

Induction for PAs

What can be included in an Induction when you start a new job, so you can start to familiarise yourself with the role of a PA and what you employer expects of you.

Developing Your Relationship With Your Employer

Why it's important to develop a positive working relationship with your employer, which builds trust, openness and flexibility.

Managing your Working Relationship

As a Personal Assistant you have a unique relationship with your employer. You’re supporting them to do the things they’re not able to do and although this can feel like a personal relationship, it’s not. Remember you’re the employee and you need to remain independent and professional. 

PA Employer Responsibilities

When someone becomes a Personal Assistant employer they will also have certain responsibilities, like recruiting people fairly and not putting their employees at risk in the workplace. There are many more responsibilities but also support for meeting them.

Minimum hourly rate for PAs

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Each year, the Scottish Government sets the minimum hourly rate of pay for Personal Assistants. This article explains what the current national minimum rate of pay for PAs is.

National Minimum Wage and Statutory Payment Rates

The National Minimum Wage rates apply to Personal Assistants who support children, or those employed privately by their employer. This article details the new rates which apply from April 2023.

Adult Support and Protection

PAs have responsibilities for preventing harm to vulnerable people, which could mean their employer, and should report their concerns. This article tells you when and how.

Child Protection

Understanding what to do to protect Children who are at Risk of Abuse

The Role of the Local Authority and ILF Scotland as Funders of Self-directed Support

The role that Local Authorities play in the delivery of Self Directed Support, alongwith ILF Scotland and self-funders

Payroll Services in Scotland

Employing a PA brings with it certain legal and financial responsibilities. Therefore, PA employers may use a payroll service to help them, for example, calculate how much tax and National Insurance their PAs should pay.

Dealing with Pension Queries and Difficulties

Information about pensions, automatic enrolment in workplace pensions, and where to go for more information and help.


Please note that the information contained in this Handbook is provided for guidance purposes only. Every reasonable effort is made to make the information accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Self Directed Support Scotland or any other contributing party.

The information does not, and is not intended to, amount to legal advice. You are strongly advised to obtain specific, personal and professional advice from a lawyer about employment law matters, or an accountant/ tax specialist about taxation matters, and from HMRC and your insurers. You should not rely solely on the information in this Handbook. Support organisations listed in this Handbook can help you find appropriate sources of advice.