Personal Outcomes and PA Employers

As a PA Employer you may come across the term ‘Outcome’ or ‘Personal Outcome’.

Simply put, an outcome is something that matters to you, that you want your support to help you achieve.

Personal Outcomes for PA Employers

As a PA Employer, you are likely to identify your Personal Outcomes in your Personal Outcomes Plan (or Support Plan).

These will focus on what’s important to you and what you would like to achieve. You can see some examples in the picture below:

What are personal outcomes? When we talk about personal outcomes we mean the things that are important to people in their lives. "I want help with getting my confidence back in the kitchen. Home cooking makes a house into a home and the smell of soup on the stove makes me feel I am making a home for my husband and me." Iris, 82. Home from hospital after breaking her leg in a fall. Personal outcomes often relate to maintaining or improving wellbeing. Examples are: seeing family, friends and other people; being listened to; improved morale; having control in my daily life; staying as well as can be; improved mobility; making a contribution; feeling safe; reduced/ managed symptoms; being treated as an individual; being valued and respected; having things to do; belonging to a community; having people to rely on; regaining confidence/ skills


Why Outcomes are important to PA Employers

As a PA Employer you may want to help your PAs to understand the Personal Outcomes you are trying to achieve. This will help your PAs understand how the support they provide makes a difference to your quality of life.

You could do this by:

  • Including information on your Personal Outcomes in your PA’s Job Description
  • Talking with prospective PAs about your Personal Outcomes at the interview stage
  • Providing further information to your PAs on Personal Outcomes, including the sharing your Personal Outcomes Plan
  • Provide opportunities for your PAs to undertake further training or development on Personal Outcomes
  • If you contract with self-employed PAs, to ask that information on meeting your Personal Outcomes is included in that contract.

Next Steps

Find some more Resources below for further information on Outcomes.

Part of
Last Updated
11 June 2024
First Published
06 October 2022
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Please note that the information contained in this Handbook is provided for guidance purposes only. Every reasonable effort is made to make the information accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Self Directed Support Scotland or any other contributing party.

The information does not, and is not intended to, amount to legal advice. You are strongly advised to obtain specific, personal and professional advice from a lawyer about employment law matters, or an accountant/ tax specialist about taxation matters, and from HMRC and your insurers. You should not rely solely on the information in this Handbook. Support organisations listed in this Handbook can help you find appropriate sources of advice.