Values and Skills of a PA

As a Personal Assistant (PA) there are certain values and skills that you might need in your PA role, including:


  • Being respectful
  • Being encouraging and enabling
  • Having understanding and empathy
  • Flexibility
  • Responsibility and reliability
  • Being committed to equality and diversity
  • Understand the challenges faced by disabled people
  • Being willing to learn.


  • Listening skills
  • Interpersonal skills
  • The ability to be personal yet professional
  • Being able to communicate effectively with different people
  • Advocacy skills
  • Knowledge of the local area
  • Some employers may need support with cooking, cleaning and household management so these skills can be useful
  • Some employers need their PA to be able to drive.

Next steps

To find out if you’ve got what it takes to work as a PA, try the ‘A Question of Care’ interactive video challenge below.

Part of
Last Updated
02 February 2024
First Published
01 April 2022
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Please note that the information contained in this Handbook is provided for guidance purposes only. Every reasonable effort is made to make the information accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Self Directed Support Scotland or any other contributing party.

The information does not, and is not intended to, amount to legal advice. You are strongly advised to obtain specific, personal and professional advice from a lawyer about employment law matters, or an accountant/ tax specialist about taxation matters, and from HMRC and your insurers. You should not rely solely on the information in this Handbook. Support organisations listed in this Handbook can help you find appropriate sources of advice.