{"id":2935,"date":"2024-03-22T00:20:05","date_gmt":"2024-03-22T00:20:05","guid":{"rendered":"https:\/\/handbook.scot\/sds-handbook\/?post_type=article&#038;p=2935"},"modified":"2024-12-19T16:10:06","modified_gmt":"2024-12-19T16:10:06","slug":"how-to-challenge-decisions","status":"publish","type":"article","link":"https:\/\/handbook.scot\/sds-handbook\/article\/how-to-challenge-decisions\/","title":{"rendered":"How to challenge decisions"},"content":{"rendered":"<p><span data-contrast=\"auto\">There might be times when you disagree with a decision that has been made about your social care support.<\/span><\/p>\n<p><span data-contrast=\"auto\">If there is a decision you do not agree with, you might feel angry, frustrated, helpless, or confused.<\/span><\/p>\n<p><span data-contrast=\"auto\">You might feel like you do not want to challenge a decision.<\/span><\/p>\n<p><span data-contrast=\"auto\">It might feel like you are not allowed to challenge a decision. This is not true. You can challenge a decision.<\/span><\/p>\n<p><span data-contrast=\"auto\">It is important to understand your rights and what the law says about how you should be treated.<\/span><\/p>\n<p><span data-contrast=\"auto\">There may be times when you feel you have been treated unfairly or that your needs have not been understood or recorded properly. This might mean that you need to challenge a decision.<\/span><\/p>\n<p><span data-contrast=\"auto\">You are not on your own. There is lots of help out there to support you.<\/span><\/p>\n<p><span data-contrast=\"auto\">This page explains how you can most effectively challenge a decision about your social care support, and where to get help.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span data-contrast=\"auto\">Where to start?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">If a decision is made that you do not agree with, it can be helpful to take some time to prepare, before you challenge the decision.<\/span><\/p>\n<p><span data-contrast=\"auto\">You might want to:<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">write down the reasons you disagree with the decision.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">list the effects of the decision, on yourself and anyone else, such as any unpaid carer or family member. This could include the negative effect on your emotional wellbeing, as well as the negative effects on your relationships with people.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">speak to a friend or family member, or someone you trust that knows about your support needs, to get their opinion.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">write down any questions you have or anything you do not understand, like the reasons for the decision.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If you choose to challenge a decision, you may feel let down, angry or upset.<\/span><\/p>\n<p><span data-contrast=\"auto\">As let down as you may feel, it is important to take some time to try to feel calmer. This will help you to put across your case more clearly.<\/span><\/p>\n<p><span data-contrast=\"auto\">Getting help from someone you trust, or an independent organisation, can help a lot here.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span data-contrast=\"auto\">What can I do to challenge a decision?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">There are several steps you can take if you want to challenge a decision.<\/span><\/p>\n<p><span data-contrast=\"auto\">This can be quite a stressful process. We recommend you speak to an Independent Support Organisation or advocacy service first.<\/span><\/p>\n<p><span data-contrast=\"auto\">These types of organisation can help you put your case across more clearly and take some of the stress out of the situation.<\/span><\/p>\n<p><span data-contrast=\"auto\">They can help you do things like:<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">ask whoever has made the decision to look at it again, informally \u2013 by phone or email.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">request a formal review of the decision, in writing (email or letter).<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">make an Appeal, if there is an Appeals process that you can use.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">make a formal complaint using your council\u2019s complaints process.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">You can find your local Independent Support Organisation using the <\/span><a href=\"https:\/\/handbook.scot\/sds-handbook\/find-help\/\"><span data-contrast=\"auto\">Find Help<\/span><\/a><span data-contrast=\"auto\"> search tool.<\/span><\/p>\n<p><span data-contrast=\"auto\">You can find your local advocacy service <a href=\"https:\/\/www.siaa.org.uk\/find-an-advocate\/\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span data-contrast=\"auto\">What if I am still unhappy?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">If you have tried these things and are still unhappy with the decision, there are further steps you can take.<\/span><\/p>\n<p><span data-contrast=\"auto\">These steps are more complicated and will need you to provide evidence about the decision and any contact you have had with the council so far.<\/span><\/p>\n<p><span data-contrast=\"auto\">If you decide to take these steps, it is a very good idea to get help and support.<\/span><\/p>\n<p><span data-contrast=\"auto\">As well as Independent Support Organisations, and advocacy services, you may want to get help from a law centre or specialist solicitor.<\/span><\/p>\n<p><span data-contrast=\"auto\">Other options include:<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">You could contact the <\/span><a href=\"https:\/\/www.spso.org.uk\/spso\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Scottish Public Services Ombudsman<\/span><\/a><span data-contrast=\"auto\"> as the final stage for complaints about councils.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"33\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">In exceptional circumstances, you could ask for a Judicial Review. This is a court case where a judge decides if a decision made by a council is legal or not. This can be expensive as you may have to pay for lawyers.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">If you feel you have been discriminated against because of age, disability, gender, race, religion, or other reason, you can contact the <a href=\"https:\/\/www.equalityadvisoryservice.com\/\" target=\"_blank\" rel=\"noopener\">Equality Advisory and Support Service<\/a> for advice.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span data-contrast=\"auto\">What information can help me challenge a decision?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">When it comes to social care support, there are laws, rules and guidance that councils must follow.<\/span><\/p>\n<p><span data-contrast=\"auto\">On each page in this Handbook, you will find sections labelled <strong>What the law says<\/strong><\/span><\/p>\n<p><span data-contrast=\"auto\">You can refer to these sections to help you make your case if you need to challenge a decision.<\/span><\/p>\n<p><span data-contrast=\"auto\">There are also standards called the SDS Standards. These are not laws, but describe how councils should act when it comes to social care support.<\/span><\/p>\n<p><span data-contrast=\"auto\">The Standards let you know what your council should be doing. It is very helpful to be aware of these Standards so you know what to expect from your local council.<\/span><\/p>\n<p><span data-contrast=\"auto\">If your experience of getting social care support is not meeting these Standards, you can use them when you speak with your social worker and other professionals. This can help you resolve any issues.<\/span><\/p>\n<p><span data-contrast=\"auto\">On each page in this Handbook, you will find sections labelled <strong>What should happen<\/strong>. These sections highlight the relevant Standards that describe what your experience should look like.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span data-contrast=\"auto\">Next steps<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Contact your local Independent Support Organisation for help, if you want to challenge a decision. You can find their details using the <\/span><a href=\"https:\/\/handbook.scot\/sds-handbook\/find-help\/\"><span data-contrast=\"auto\">Find Help<\/span><\/a><span data-contrast=\"auto\"> search tool.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There may be times when there are decisions about your social care support that you disagree with. Find out how to approach challenging decisions in the most helpful and positive way, both for you and for the people working with you.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2935","article","type-article","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/handbook.scot\/sds-handbook\/wp-json\/wp\/v2\/article\/2935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/handbook.scot\/sds-handbook\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/handbook.scot\/sds-handbook\/wp-json\/wp\/v2\/types\/article"}],"version-history":[{"count":7,"href":"https:\/\/handbook.scot\/sds-handbook\/wp-json\/wp\/v2\/article\/2935\/revisions"}],"predecessor-version":[{"id":3500,"href":"https:\/\/handbook.scot\/sds-handbook\/wp-json\/wp\/v2\/article\/2935\/revisions\/3500"}],"wp:attachment":[{"href":"https:\/\/handbook.scot\/sds-handbook\/wp-json\/wp\/v2\/media?parent=2935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}