The Pensions Ombudsman

The Pensions Ombudsman are an independent organisation set up by law to deal with pension complaints. They look at the facts without taking sides and their service is free.

You can check to see if they can help you with a complaint or dispute about a pension scheme provided by your employer or a pension you have set up yourself.

They can also help if you have a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.

Disclaimer

Please note that the information contained in this Handbook is provided for guidance purposes only. Every reasonable effort is made to make the information accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Self Directed Support Scotland or any other contributing party.

The information does not, and is not intended to, amount to legal advice. You are strongly advised to obtain specific, personal and professional advice from a lawyer about employment law matters, or an accountant/ tax specialist about taxation matters, and from HMRC and your insurers. You should not rely solely on the information in this Handbook. Support organisations listed in this Handbook can help you find appropriate sources of advice.